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Frequently Asked Questions

Please read our FAQ before sending us a message.

What exactly happens after ordering?

Once you complete the order, you will receive a welcome email.

We promise to send your order within 2 working days (Doesn’t include Hong Kong public holidays)

Once your order has been sent, you will receive an email with the tracking information.

What are the delivery charges for orders from the Online Shop?

We offer the standard delivery shipment for free for every orders, if you need express delivery, please select the option at checkout.

Which payment methods are accepted in the Online Shop?

Our payments are operated with Stripe, most credit/debit cards should be supported. We recommend using either of the following: Visa, Mastercard or American Express.

On compatible devices, Apple Pay is also available.

For supported currencies, Alipay is available.

How long will delivery take?

Your delivery should usually arrive within 1 to 10 days depending on your location.

With the express shipping your order should arrive in less than 6 days.

Note that we will send you the tracking information once your order is confirmed.

Where will the watch be sent from?

The watches will be shipped from our Hong Kong logistic center.

How secure is shopping in the Online Shop? Is my data protected?

All the payments related data are handled and secured by our partner Stripe, we do not have access to any of your payments details.

Our online shop is always using encrypted connexion to secure your account.

Do I receive an invoice for my order?

You shall receive an invoice email once your order is confirmed. If you require other documents or informations, please contact us.

Do I need to pay taxes or duty?

We ship to all countries on the basis of “delivery with unpaid customs duties”. This means that the recipient will be responsible for all sales taxes or import duties that may apply locally to the purchase.

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